ERDAS Software Maintenance

ERDAS SWM is a comprehensive support program available to all customers on a yearly subscription basis. Software Maintenance provides quick but thorough assistance to specific issues, involving you in the process. SWM includes:

• Software upgrades. Automatic upgrades are part of the SWM program, ensuring you have the most up-to-date version of your ERDAS software. Software updates are released in the form of fixes, services packs and full releases. When a new version of a product is released, it is delivered to customers with current SWM contracts via DVD or Internet download. Service packs are delivered via Internet download. Licences must be under SWM to transfer to another machine or platform of equal value. In other situations, licences may be transferred for a fee. Currently, major releases occur each August and minor releases in February (these release dates are subject to change at any time).
   
• Technical Support. ERDAS Support at Sterling has an industry leading technical support team dedicated to assisting customers with issues related to the operation of our solutions. Technical support can assist with installation, licensing and configuration, as well as helping to resolve technical issues you encounter. Every technical support engineer has access to a team of ERDAS technology experts from both a functional and technical perspective. Technical support is available through e-mail and freephone. When a new support case is established, we strive to commence working with the customer within one business day of receiving the request.
   
• Licence change. You are entitled to two no-charge licence system ID changes per year per licence seat.

Reinstatement

If your SWM coverage lapses for more than 90 days, you must reinstate your coverage. You may reinstate an expired Software Maintenance contract by paying the current annual SWM renewal fee, plus a reinstatement fee equal to 100% of the annual SWM renewal fee. This will provide you with the latest version of the software and you will continue to receive any applicable software upgrades during the service period.

Professional Services

Services that extend beyond what is outlined in this document may require ERDAS professional services for an additional fee, based on time, project or delivery required. For SWM, technical assistance is limited to unmodified ERDAS software.

Versions Supported

ERDAS SWM covers the current software version and one previous version. Versions more than one version back are not covered.