ERDAS UK Support

Full ERDAS Technical Support
Sterling provide a full technical support service for all customers within the UK and Ireland with a current software maintenance contract.

Software updates are integral to the support process, ensuring that customers have the latest version of ERDAS software. ERDAS release a full upgrade annually, and a half yearly scheduled upgrade with minor enhancements and fixes. Additionally, there are occasional specific bug fixes released.

In addition to this, Sterling maintain a team of geospatial software experts with years of experience who are on call to deal with any issue relating to the utilisation of the software: whether it is simple installation and licensing issues, potential bugs or more complex “how to” enquiries.

This technical support is available through email and a Freephone number (within the UK). The support team endeavour to respond to all queries in a timely fashion, but the exact times will obviously depend upon the complexity of the query. All support tickets are available for the customer to review on a support portal.

In cases where enquiries go beyond technical support and tend towards more intricate workflow advice, the support team will still be on hand to provide professional services on a paid for consultancy basis.

Freephone: 0800 912 0988

Sterling provide a pre-sales service for all ERDAS products within the UK.
We can provide:

• Evaluation copies of the software
• Advice on the best solution for your needs
• Visits to walk you through the software
• Technical support during the evaluation process

For the enterprise suite of ERDAS APOLLO, we can also provide a facility on our Devnet to trial the software utilising your own data in order to mimic the real-world scenario.